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Value Your Trade in Just 30 Seconds!

Welcome to Destination Harley-Davidson®

BIKE BUYER BILL OF RIGHTS!!!

You have a right to transparent MSRP (Manufacturer Suggested Retail Pricing) found right on our website and in store on our clearly tagged motorcycles! (DSRP stands for Dealer Suggested Retail Pricing.) 

You have a right to never have fees added to your bill of sale in the office where you sign paperwork after already agreeing on a final purchase price on the showroom floor!

You have a right to being presented with payments that include your actual APR (Annual Percentage Rate), rather than being presented with sky high estimates that have nothing to do with your actual credit worthiness!

You have a right to be presented with trade values based on NADA, Kelley Blue Book, National Powersports Auction Pricing (your choice!) that are based in reality and don't require a big dealer markup (DSRP) that you have to fight in order to get your fair trade value!

You have a right to a local owner who supports local causes like Seattle Children's Hospital (through Children's Ride that raised over $200,000 for uncompensated care at Children's Hospital each of the last two summers) and Mary Bridge Children's Hospital (who we've raised well over $100,000 for over the last 20 years) plus many, many more great local causes.

You have a right to the cell phone number and email address of Ed Wallace, Owner, Destination Harley-Davidson of Tacoma and Silverdale (edjr@destinationharley.com). You will be presented with Ed's card with his cell and email at your bike delivery.

You have the right to free pick up and delivery.

You have the right to free coffee and free donuts every Saturday morning of the year.

You have the right to thoughtful and fun events that are about supporting the riding culture.

You have the right to a World Class Harley Owners Group experience that includes a formal introductory class and an MSF (Motorcycle Riding Foundation) Group Riding Class, to put you at ease riding with your new friends!

You have the right to a large Parts and Accessories Inventory, a large Motorclothes and General Merchandise Inventory, accessibility to every new Harley-Davidson that Harley-Davidson is currently producing, a large selection of Pre-Loved Harley-Davidson Motorcycles and expert care in a large, popular and productive Service Department.

You have the right to enthusiastic and knowledgeable service!

Our focus is YOU!

Our operating philosophy is to focus on you. We ask you to provide feedback directly to our owner, Ed Wallace, Jr, filling the contact us form or by calling his direct line at (253) 284-4644 or by stopping in to see him at the dealerships. Every Friday at 9:30am, as we've done here for 20 years, Ed runs an all employee meeting where we discuss your feedback and how we can best serve you.

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Latest Reviews

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Jody Wilkinson
11/28/2021
Patrick has become very good at knowing what your needs are and making sure you are satisfied with the work performed! (Employee: Patrick Sharp)
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Brian Forde
11/28/2021
Thanks for asking about my experiences at Silverdale HD. Just last week I purchased a new 2021 Street Glide Special and I could not be happier. I have been a long time customer and though I mention this latest purchase, I by all means do not want to limit my comments to just this one purchase. I am grateful to have my local HD dealer here on the Olympic Peninsula, providing service and parts for my bikes as well as all of the other products and services. I am drawn to the store more often than not looking for motor clothes and accessories and through the helpful contact with Nichole and Dakota I get questions answered or products ordered, if items are not found in the store. I see shopping on-line as shooting in the dark when it come to fit and quality and you just can not replace the personal touch of quality customer service. Jim and Tyler are always willing to talk about the bikes and what is coming out in the line up or are willing to let me try out bikes or as in this case, find me the right bike to purchase. I came to the store looking for a hoodie that was advertised, but not available in my size on-line (This has been very common of late with HD ads), so I came in to find out what the possibility of ordering one would be. Following this conversation, Jim came over we started talking about what was new on the floor and he let me take a 2021 Road Glide Special out for a ride and I found the bike very much to my liking, but not the color. I also found the pricing a bit out of my comfort zone too. However, through the current trade-in program and Jim's constant contact we were able to find move beyond these issues and locate the right bike, in the right color, with a payment I was comfortable with. I appreciate Jim's professionalism and that fact that I never felt that he was pushing me to do something that I did not want to do. Some dealers I experienced have been less than stellar, with high pressure tactics that left me, the customer pissed off and frustrated, because the sales experience was more about them and not me. This is the 5th bike I have purchased from Destination HD and I am sure it will not be the last. Thanks again for asking. (Employee: Jim Huston, Dakota Carver, Nichole N., Tyler Grewell)
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Aaron Donaldson
11/21/2021
Had lots of work performed on my bike, took a long to complete the project but the staff kept me in the loop the whole time and discounted my bill to make up for the delays. (Employee: Stormy Butler)
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Sonny Sonny
11/7/2021
Thanks for everything you do with the service department. You are a great helper when things go wrong. So appreciate it. (Employee: Stormy Butler)
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Kyle Wintermute
11/5/2021
Was dragging my feet getting my ride on a trickle charge this winter. Stopped by the shop, asked a few questions and parts hooked me up with right equipment. No fuss, simple easy transaction. Thanks!
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Robert Foster
11/3/2021
From the start talking to service writer Patrick to the mechanic Mike K the job at hand has preformed flawlessly delivered on time as promised and under stated estimate, and not to forget John in parts helping dig through pages in the parts book till I found exactly what I wanted. Great team work!
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Don Russo
10/21/2021
Great job did a nice job on servicing the bike and installing my exhaust pipes great job Patrick and stormy
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Donielle Grewell
10/20/2021
Customer service was spot on! Tyler and the service department worked with us to get the bike in for its first service. They went out of their way to make sure they could accommodate our schedule. Fantastic job! (Employee: Tyler Grewell)
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William Payne
10/14/2021
Excellent work as scheduled and on time by Stormie and Patrick. Nicole and Dakota in motorclothes are great as well
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Randall Jowdy
10/9/2021
very friendly, knowledgeable staff always willing to help

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Value Your Trade in 30 Seconds