BIKE BUYER BILL OF RIGHTS!!!
You have a right to transparent MSRP (Manufacturer Suggested Retail Pricing) found right on our website and in store on our clearly tagged motorcycles! (DSRP stands for Dealer Suggested Retail Pricing.)
You have a right to never have fees added to your bill of sale in the office where you sign paperwork after already agreeing on a final purchase price on the showroom floor!
You have a right to being presented with payments that include your actual APR (Annual Percentage Rate), rather than being presented with sky high estimates that have nothing to do with your actual credit worthiness!
You have a right to be presented with trade values based on NADA, Kelley Blue Book, National Powersports Auction Pricing (your choice!) that are based in reality and don't require a big dealer markup (DSRP) that you have to fight in order to get your fair trade value!
You have a right to a local owner who supports local causes like Seattle Children's Hospital (through Children's Ride that raised over $200,000 for uncompensated care at Children's Hospital each of the last two summers) and Mary Bridge Children's Hospital (who we've raised well over $100,000 for over the last 20 years) plus many, many more great local causes.
You have a right to the cell phone number and email address of Ed Wallace, Owner, Destination Harley-Davidson of Tacoma and Silverdale (firstname.lastname@example.org). You will be presented with Ed's card with his cell and email at your bike delivery.
You have the right to free pick up and delivery.
You have the right to free coffee and free donuts every Saturday morning of the year.
You have the right to thoughtful and fun events that are about supporting the riding culture.
You have the right to a World Class Harley Owners Group experience that includes a formal introductory class and an MSF (Motorcycle Riding Foundation) Group Riding Class, to put you at ease riding with your new friends!
You have the right to a large Parts and Accessories Inventory, a large Motorclothes and General Merchandise Inventory, accessibility to every new Harley-Davidson that Harley-Davidson is currently producing, a large selection of Pre-Loved Harley-Davidson Motorcycles and expert care in a large, popular and productive Service Department.
You have the right to enthusiastic and knowledgeable service!
Our operating philosophy is to focus on you. We ask you to provide feedback directly to our owner, Ed Wallace, Jr, filling the contact us form or by calling his direct line at (253) 284-4644 or by stopping in to see him at the dealerships. Every Friday at 9:30am, as we've done here for 20 years, Ed runs an all employee meeting where we discuss your feedback and how we can best serve you.